Moving forward after an offense
“The pendulum has swung too far, and people are just too sensitive these days.” As a sensitivity trainer, I hear…

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The idea that conflict brings us closer together is both humorous and trite—humorous because pressure literally does force proximity; trite because it's obvious.
What truly matters, though, is approach. I'm one-part comedian, two-parts logistician—and the logistician always wins. Everything hinges on process. A disciplined, real process lets you work effectively with the most challenging people in the most difficult circumstances.
This course gives you that process: a steady framework for visualizing, thinking, and communicating in ways that transform conflict into collaboration.